Refund and Return Policy
At CertifyPrime, we want you to be completely satisfied with your purchase. Since our products are strictly digital software license keys, our refund policy is straightforward:
1. Unused & Undelivered Keys: If you have purchased a key by mistake or have not yet viewed/used the key, you are eligible for a full refund within 14 days of your purchase date.
2. Defective or Invalid Keys: If the software key you received is defective, invalid, or cannot be activated, please contact us within 14 days. We will promptly provide a replacement key or issue a full refund upon verification.
3. Used & Activated Keys: Once a software key has been successfully delivered and activated on your device, the sale is final. We cannot issue refunds for keys that have already been used, as they are permanently linked to your hardware/account.
How to Request a Refund: To initiate a return or replacement, please email our support team at contact@certifyprime.com with your Order Number and the details of your issue. We aim to resolve all inquiries within 24 hours.
